Last Updated: Jun 18, 2019

Nextiva Review


Table of Contents:
A. Introduction
B. Features
C. Integrations
D. Customer Service
E. Pros and Cons
F. Conclusion

A. Introduction:

Still hooked on to traditional phone lines to carry out your business? You sure are missing out! From expensive bills to call drops, traditional phones aren’t just inconvenient, they aren’t cost effective too.

Voice over Internet Protocol or VoIP is what you should be looking at for your business and offices, a technology that allows for easy communication by connecting systems of multiple places through one central location, through the Internet. The digital data is compressed and transmitted as IP packets through a packet-switched network. So, even if you’ve more than one office location, you don’t have to worry about purchasing separate equipment for each.
While the phone service will be separate for each store or office, you don’t need individual phone systems for them. VoIP allows you to keep the services connected even without the individual phone system connections helping you operate services of the different offices from one central location. It’s easier for your businesses to solve queries quicker, and ensuring a seamless experience for both clients and customers.
Did we mention that it’s pretty easy to get going too? Just plug in your phone from each location to your VoIP network, and you can communicate as you like.

Here are some of the things you can do with VoIP.
– Assign new phone numbers from one administrative online location
– Avoid paying individual telephone bills
– Monitor call logs seamlessly
– Save on equipment purchases like a PBX machine for each office
– Easy set up process

Since VoIP phone systems are connected over the cloud, it does not have any limitations when it comes to geography. You will not have to spend money on procuring equipment for each location, and will also save on the installation cost. When starting the system, all you have to do is plug all the phones into your network together.
As the administrator, you will be able to alter their system settings individually or all at once. The system will be able to control communication across the business as a whole, improving scalability, a significant advantage.
VoIP systems will provide you with everything you need, and is an excellent investment for the long run.

About Nextiva

The VoIP hosting company, Nextiva, has its headquarters in Scottsdale, Arizona. Nextiva currently has more than 150,000 businesses on its client list, a testament to the popularity of Voice over Internet Protocol in the last few years. Founded in 2006, Nextiva grew at an unprecedented rate. 2014 saw the company growing at a rate of 1548%, and they have managed to hold on their success all the way till the present.

The company is responsible for creating system software named NextOS (cf. MS-DOS) which allows business to unify their internal communications onto one platform. Moreover, Nextiva has also come up with Nextiva Analytics which lets companies access and manipulate their call data using reports, and dashboards that are amenable to customization as needed.

Nextiva ensures that their system is easy to operate, and does not give users a hard time. The online portal is also easily navigable. The reason why Nextiva has attained such great heights is that the company focuses on updating their services to keep up with technological advancements.

B. Features:
Nextiva stands out from its competitors because of the sheer amount of the features on offer. It is one of the most convenient hosting software for VoIP communication because it provides you with all the tools to maintain your business in different locations.

1. The prices are fair, and you get plans to choose from:
Nextiva wants to provide you with options when it comes to choosing your plan. They understand that not all businesses have the same capital and needs when it comes to VoIP communication services. They try to keep their prices as fair and as competitive as possible. There are three service plans offered by Nextiva Office– Office Pro, Office Enterprise, Office Pro Plus.
The prices of the plan vary according to the number of employees who will be using the system and the payment cycle that you choose. There is no compulsion to sign long-term contracts, but there is a reduction in price when you do so. All three of the plans will give you features like unlimited calling, voicemail-to-email, shared call appearance, virtual faxing, free local and toll-free numbers, music on hold, and the barge-in tool.

2. Offers contact centre services:
With Nextiva, you will be able to take advantage of contact centre services. That can prove to be a significant advantage if you are running a business that has multiple locations. You can choose between two contact centre service plans, namely Pro and Enterprise. Among the different services offered by the Pro plan are:

● Advanced IVR
● Voicemail-to-email, call recording
● Estimated wait times
● Enhanced greeting
● Queue announcements
● Auto-attendant recordings
● Automatic callback
● Unlimited call queues
● Queue and skill-based routing
● Remote agent support
● Automatic call distribution

You will find that that the Enterprise plan covers all the features offered by the Pro plan and also provides additional features like configurable call handling, whisper messages, upgraded supervisor controls, enhanced analytics and more.

3. Shared call appearance:

Nextiva enables all business phones to connect to the same line. You will be able to connect a large number of telephones in this manner. The feature is essential for a VoIP hosting services because it allows your employees to manage their calls from multiple locations at the same time. They will be able to make and receive calls from more than one office or store which gives a significant boost to connectivity.

4. Efficient analytics:

Nextiva is business and progress friendly hence they have incorporated advanced analytics into their system. You will be able to keep an eye on different aspects of your company calls. You can track and observe them to understand how your employees are faring. You will find that the basic analytics of all the plans offered by Nextiva allows for real-time tracking of your employees. They also will enable the reporting of call data which helps you prepare reports much more easily.
If you are looking for the best analytic tools that Nextiva can offer, then you should look for the Enterprise plan. Otherwise, you can go for almost any of the plans because all of them will help you convert prospects into sales by feeding your essential data.

5. Calling features:

If you are going to transform your business’s phone system, then you need to ensure that the VoIP service you are getting is top notch. Otherwise, it could turn out to be a huge mistake if your workers do not find the quality of the calls satisfactory. With Nextiva, you will have crystal clear transmission with the high-quality HD call connections.
Moreover, you will be able to avail unlimited local and long-distance calling along with unlimited online faxing. You will be able to able receive voicemails either through email and text messages. The automated attendant will simplify your life.

6. Nextiva Anywhere:

If your business requires employees to work even when they are not physically present inside the office, then you will enjoy the Nextiva Anywhere feature. For people who like to work remotely or for employees on the go, this is a precious tool because it allows them to be in charge of their calls and phones all the time.
They can fix the settings of the system in such a manner that the calls made to business lines simultaneously ring on their desktop phones. Employees can also create their other phones like mobiles and landlines ring.

7. Call Me Now:

Nextiva offers one unique feature that most of its competitors have not been able to incorporate into their software. The Call Me Now tool, is responsible for increasing customer satisfaction. No client, prospective or existing, wants to spend a lot of time navigating through your website wondering how to get in touch with you.
Call Me Now allows you to create a link or an icon which will be easily visible to visitors. Clicking on it will lead the customers directly into a conversation with your representatives. This tool is a crowd favourite, and can help convert interest into sales.

8. The Nextiva app:

Standing in 2018, one can say with certainty that apps are the future. If you want your business to make progress more steadily, then you should take advantage of the app fever which has taken hold of the tech community. The Nextiva mobile app can be downloaded on both iOS and Android devices from their respective play stores. Your workers will be able to handle and manage calls and chats directly using the app. The app will also allow you to access the company directory with a few clicks. If you want to change or update any of your call settings, then the app will let you do so without any hassle.

9. Conference calling:

When your business has multiple locations, then you will need to stay in touch with all your offices and stores both through audio and video. Conference calling has emerged as one of the best ways for people to coordinate when they are not in the same physical space. Nextiva’s phone system comes with an inbuilt conference calling service. You will not have to pay any extra money in order to use this service as long as your workers are connected to a maximum of nine callers during conference calls. However, if you think that your employees will have to hold calls containing more people, then you should subscribe to a conference calling service.

10. Miscellaneous features:

Nextiva has a number of interesting features which will allow you to manage your calls much more efficiently. These include:
● Dial-by-name directory
● Intercoms
● Three-way calling
● Call recording
● Caller ID
● Silent call monitoring
● Do Not Disturb
● Group Paging
● Selective call acceptance
● Hunt groups
● Call return

11. Collaboration tools:

Your employees need to work together if they want to achieve results. Nextiva makes it easier for them to connect by establishing a virtual network amongst them. Employees will be able to video conference each other through the VoIP if they feel the need to clarify any information. Moreover, Nextiva also offers features like screen sharing that will let everyone know about the current progress of a task. One of the most unique tools offered by Nextiva is the presence tool that conveys if an employee is busy or free to his or her co-workers. Nextiva has also thrown in instant messaging into the mix so that people can stay in touch.
Together, these features make Nextiva the software your business needs.

C. Integrations:

You do not have to use Nextiva as stand-alone software. Feel free to integrate it with any third-party software if you need it. However, you must be careful to integrate with Nextiva only with compatible software. Otherwise, the connection will fail, and you might have a mess.
Among other software, you will be able to integrate Nextiva with Salesforce, Salesforce Lightning UI and Salesforce Service Cloud. Nextiva is also compatible with Microsoft Dynamics and Microsoft Dynamics 365. If you want to use Nextiva in association with good customer relationship management software, then you should go for SugarCRM. You can easily integrate it with the software.

Nextiva also operates with Zendesk which is a Cloud customer service software. It supports integration with SalesExec which is responsible for managing call centres and the sales teams of businesses. You should also try integrating Nextiva with AuguTech, a hosted predictive dialer, as it will help make your communication system even more efficient.

D. Customer Service:

Nextiva has trained its support staff to be solution-oriented so that customers always receive help when they need it. The team can provide the necessary instructions and help new users understand the working of Nextiva when they have queries. Nextiva wants to support its client base well so that they do not lose any business. You can get in touch with the Nextiva support team between 7 a.m. and 8 p.m. EST on all weekdays. They are also available between 11 a.m. and 3 p.m. on Saturdays. You can even get in touch with the readily available live representatives.
The Nextiva staff is relatively relaxed when it comes to sales which leads to customers controlling their business. One of the great things they do is to be a guide rather than a sales representative when they meet prospective clients. Since they do not place any unnecessary pressure on people to make a purchase, the first impression they create is better than most companies out there. Customers do not feel like the Nextiva officials are cornering them.
Nextiva also has an active live chat and email support which operate efficiently. You will find that you can get a response on live chat after a couple of questions. The email responses also come swiftly so that you are not left pondering over the problems for a long time. You can rely on the phone systems provided by Nextiva blindly as their downtime is much less.

If your business already has a system of phone numbers, you will be able to transform it with the help of Nextiva. The company allows you to transfer these numbers during the conversion. It might take a while for the process to complete, but Nextiva will not let you down.
The Nextiva team is based in America and is easily accessible most of the time.

E. Pros and Cons:

Just like with every company, you will face a set of pros and cons when you are using Nextiva’s services. You will have to take your own decision based on the knowledge you gather about the company and its working.

The pros outweigh the cons, which is a sign that Nextiva is on the right path to success.


● You can avail plans that offer you unlimited minutes of communication. This is a significant advantage when you are trying to run a business from multiple locations.
● With Nextiva, you will never feel like your problems are being ignored. The Nextiva Connect 24/7 Customer Support will cater to all your needs and queries. The support team is based in the US.
● You can take advantage of the month to month plans and eliminate contracts from your system altogether. You will not have to make a long-term commitment if you are not ready for it to use Nextiva.
● With Nextiva, you will be able to place calls that have HD voice quality.
● You can choose from a variety of plans. You will be able to select that one that meets both your budget and your requirements.
● The company does not have a Vanity Number Support which can seem like a problem for some.
● Nextiva does not offer its customer support services to Canada, and that is a massive letdown for users who live there.
● It only allows for one incoming line.
● You have to take a separate Internet fax service.
F. Conclusion:
Being a part of the Nextiva family has a comprehensive set of benefits.

1. Your primary objective should be to expand your company. The more money you can save, the more capital you will be able to devote to the progress of your business. Using business VoIP will save you quite a lot of money. Hosted business phone service does not require separate equipment and is based on Cloud. There are no hidden costs when you are using Nextiva.
2. Nextiva wants to earn the trust of the companies that it serves. Hence they work hard to maintain their reliability. This unified platform was the brainchild of more than 1,500 engineers. Nextiva is compatible with 18 of the top 25 global telecommunication providers. It can work with Swisscom, SingTel, etc.
3. No matter what field you are in, you will be able to use the business VoIP features offered by Nextiva. There is no discrimination here, and your company will see the results.
4. Nextiva aims to keep their VoIP services up to date with the latest cutting-edge technology. It continually introduces innovations to its products, and that serves as a crucial advantage for growing companies.
5. If your company is being unable to use Nextiva to its full potential, then you will be able to enlist the help of their support team who will work hard to find you the correct solutions. As a small company, you may not have the resources to devote to ensure the proper functioning of Nextiva. It helps to have the company support team always ready to help you out.
6. Nextiva will not force you to make any long-term decisions if you decide to work with them which is a s+ignificant advantage for a small or mid-sized company. In fact. They prefer to use monthly plans so that customers are comfortable.
7. One of the primary benefits of Nextiva is that it gives you HD voice quality over phones even when you are connecting to a different city or state.
8. Nextiva comes with a range of office features that will help you become more efficient in running the company.
Nextiva has built a stellar reputation over the last few years, and there is no doubt that they will be continuing to improve their services shortly. They are among the biggest providers of virtual VoIP communication services to businesses in the United States.
If you have a small or mid-sized company in the United States, then Nextiva will be perfect for you. Their prices are competitive and will not burn a hole in your budget. The wide variety of plans will allow you to pick a bundle that suits the needs of your business. There is no reason why you should splurge on features that you will not need.
If you want to introduce VoIP telecommunication into your company, then you should consider Nextiva!